Application Support Sr. Officer

Job Description

• Leads ticketed query system and ensures comprehensive database of queries and resolutions is kept up to date.
• Resolves end-user support issues using enterprise-wide standards
  and tools.
• Establishes, enforces, and maintains the data entry standards.
• Conducts trainings for staff and faculty.
• Supports students in accessing and using their systems.
• Develops, supports, and manages user interfaces, applications’
  backend and third-party integration components.
• Gathers business requirements, functional designs, and tests cases
  for support fixes, ongoing enhancements, and projects.
• Creates reports and dashboards.
• Creates, maintains, and updates technical documents and procedures.
• Leads systems integrations with all project stakeholders.
• Partakes in the implementation of new solutions as per the business needs.
• Creates automated jobs for database backups and any redundant tasks.
• Assists in the development of key strategic attributes for the organization’s application roadmap.
• Liaises with vendors and other IT personnel for problem resolution.
• Assists in designing new projects as per business needs.
• Aligns and tests new projects with the vendors.
• Maintains security, backup, and redundancy strategies.
• Ensures compliance with IT policies & procedures.

Job Requirements

• Has a solid SQL background.
• Has a good T-SQL background.
• Has fair Database administration knowledge.
• Has a fair PHP background.
• Possess high level of testing techniques and scenarios.
• Power BI reporting tool
• Years of Experience:3 to 6
• Education:Bachelor of Business Informatics or in any relevant field.
• Skills:Verbal and written communication skills, time management, problem-solving, and ability to explain complex ideas to those with limited IT and systems knowledge.