drjobs
Application Support Engineer
drjobs Application Support Engineer العربية

Application Support Engineer

Employer Active

1 Vacancy
The job posting is outdated and position may be filled
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs

Job Location

drjobs

Riyadh - Saudi Arabia

Monthly Salary

drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Req ID : 727124

We're recruiting a Senior Application Support Engineerto join team of a reputable Saudi-based e-commerce company located in Riyadh and working in the online food delivery industry.

Job Responsibilities

  • Troubleshooting issues in the product (application and data), database server, web server (IIS), and networks, to minimize the risk of disruptions
  • Manage issues/requests workload over the ticketing system; and ensuring that all tickets are handled within the SLA frame.
  • Conduct root cause analysis (RCA) process and report to the concerned stakeholders to reduce incidents flow.
  • Resolve incidents/service requests within his expertise and responsibilities within the agreed SLA, or escalate it to the concerned internal stakeholders or external 3rd parties
  • Follow with internal stakeholders or external 3rd parties till resolving any incident/request, and update the concerned customer frequently.
  • Report any performance issue appear in the monitoring system to the concerned internal stakeholders or external 3rd parties
  • Report about any replication/sync issues or disaster incidents or service’s outage to the concerned internal stakeholders or external 3rd parties
  • Attend meetings relevant to products development teams in terms of the published application.
  • Coordinate with the internal products development teams in regards to any schedules maintenance arrangement.
  • Perform health check on the application level frequently.

Requirements

Education & Experience:

  • Bachelor's degree of Engineering, Computer Science or relevant.
  • Relevant (4-5) years of relevant experience in SW/DB development/application support role.

Technical Skills:

  • Solid knowledge in Web Application servers and deployments (Microsoft IIS Web Server).
  • Experienced in relational database engines (MS SQL Server) with good experience to write SQL queries.
  • Experienced with infrastructure and networking in terms of hosting and deployment.
  • Excellent knowledge about monitoring Application Performance (APM) like Elasticsearch with Kibana.
  • Acknowledged about SDLC and ITIL (preferably)
  • Acknowledged about projects management methodologies (Agile & Scrum) and tools (like Jira) is a plus.
  • Acknowledged about Incident/Problem Management, Change Management, and Service Level Management.

Soft Skills:

  • Strong Analytical and troubleshooting skills
  • Problem-solving attitude
  • Innovative thinker
  • Strong communication skills
  • Excellent attention to details
  • Ability to Work Under Pressure


Employment Type

Full Time

Company Industry

IT - Software Services

Key Skills

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.