drjobs
Application Support Engineer
drjobs
Application Support ....
justagain
drjobs Application Support Engineer العربية

Application Support Engineer

Employer Active

1 Vacancy
The job posting is outdated and position may be filled
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs

Jobs by Experience

drjobs

1 - 2 years

Job Location

drjobs

Cairo - Egypt

Monthly Salary

drjobs

EGP 4000 - 6000

Nationality

Egyptian

Gender

N/A

Vacancy

1 Vacancy

Job Description

Req ID : 1079244

Job Description

  • Managelargeamounts of inquiries via calls and chat “mostly chats”
  • Identify and assess customers’ needs to achieve satisfaction.
  • Diagnosing and repairing faults.
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Supporting the roll-out of new applications.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra space of kindness to engage customers

Job Requirements

  • Proven customer support experience or experience as a Client Service Representative.
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices “Preferred”.
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • College degree in Faculty of : computer science or information technology or equivalent.
  • Excellent in excel
  • Able to work under stress.
  • Able to work on shift Basis.
  • Experience with remote desktop applications and help desk software “Preferred”.
  • Attention to detail and good problem-solving skills.
  • Good written and verbal communication.

Employment Type

Full Time

Company Industry

IT - Software Services

Department / Functional Area

Installation / Maintenance / Operations / Repair

Key Skills

About Company

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.