After Sales Section Head

About the Job

• Maintain contact with clients to obtain customer feedback regarding product/service quality
• Deliver exceptional customer service to a wide range of customers, by identifying, meeting and exceeding their expectations
• Builds and maintains smooth relations with the customers, to obtain their loyalty, and takes note of any potential customers they may recommend
• Ensures that all customers are welcomed as soon as possible, and that they are given reasonable estimates of the costs and time required for their repair jobs and maintenance work.
• Handles customer complaints as soon as possible.
• Implements and maintains a customer satisfaction system for the after-sales department.
• Supervise the operations of after sales teams to ensure set targets are met
• Develop and implement strategies effective for ensuring a satisfied clientele and increased returns
• Develop and optimize support and service processes, tools, and systems
• Oversee all post-sales services provided to clients to ensure customer satisfaction
• Provide periodic reports to management on all after sales activities
• Ensure compliance with all general and company policies when carrying out job duties.