SAP ISU CRM/CS Functional Consultant

Job: SAP ISU CRM/CS Functional Consultant

Location: Remote(Canada, CST)

Duration: 6 Months +

Mode: Contract | Fulltime

Job Description:

The successful candidate will have at least 5 years' experience in the SAP Customer Service for Utilities. The ability to demonstrate a depth of understanding and skills in configuration is essential. You will have participated in at least 3 successful end to end SAP implementations.

Responsibilities:

• Minimum of 5 years of experience implementing SAP IS-U CS Utilities.
• Hands-on experience of S/4 Upgrade and FIORI application utilization for Customer Service Processes
• At least 1 full lifecycle implementation.
• Detailed configuration experience Customer Service including Business Master Data, front office and associated Utilities Processes, Tickets, Business Partner Contacts, Address Management, Move-In/Out and Disconnect / Reconnect processes
• Configuration experience with IS-U to integrate with other systems
• Experience with all phases of an implementation including business process blueprint, detailed design, configuration, testing, and support
• Solid understanding of other areas of CCS including Billing, FI-CA and Device Management.
• Integration experience with SAP Plant Maintenance (PM) and Customer Service (CS), formally Service Management (SM).
• Excellent communication skills.
• Travel as required

Skills:

• Experience in the following areas: Hybris C4C - Service, EMMA, Customer Portals
• Configuration of IS-U Work Management (WM) including Service Orders and Notifications
• Experience in integrating IVR solutions
• Experience in integrating Mobile solutions.

Alybyte Inc. is an independent firm providing business and technical service to the United States and Canada customers. We specialize in the design, procurement and delivery of digital services and associated business change activities. Our technical services focus on ensuring that our customers make best use of emerging information and communications technologies in achieving their business objectives. We combine our strong technical expertise with an excellent understanding of process transformation to harness technology to create solutions that deliver substantial business benefits to our clients. Our business services combine knowledge of best practice in transformational and process change with 'real world' experience of project delivery to manage and deliver the practical outcomes required to ensure benefits realization.