66

Telecalling Jobs in Bahrain

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66 Telecalling Jobs in Bahrain


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Customer Service

2 - 0 years
Not Disclosed
Bahrain / 2 - 0 / BHD 0 - 0

Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Less

Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and co More..

Customer Success Onboarding Coordinator

Omnipresent - Manama - Bahrain
3 - 3 years
BHD 130 - 160
Bahrain / 3 - 3 / BHD 130 - 160

Take over new customers from sales and act as the single point of contact with the objective of providing our customers with a high-value, low effort, expedient service experience Own and manage the customer relationship throughout the employee onboarding process. Coordinate customer queries and loop in subject matter expert colleagues from legal, payroll, benefits or tech. Ensure smooth, timely onboarding of new customers, as well as post go-live support. Help simplify and automate complex operational processes together with the tech team. Be an active internal participant in improving steps, content, and structures related to our customer interactions Communicating with customers, providing a sense of control and assurance, and gathering feedback Less

Take over new customers from sales and act as the single point of contact with the objective of providing our customers with a high-value, low effort, expedient service experience Own and manage the customer relationship throughout the employee onboarding process. Coordinate customer queries and loop in subject matter expert colleagues from leg More..

Telephone Operators

Al Ghalia Wll - Manama - Bahrain
2 - 0 years
BHD 130 - 160
Bahrain / 2 - 0 / BHD 130 - 160

Offer special assistance to persons such as those who are unable to dial or who are in emergency situations. Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Provide relay service for hearing-impaired users Less

Offer special assistance to persons such as those who are unable to dial or who are in emergency situations. Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Provide relay service for hearing-impaired users

Customer Support Team Lead

Omnipresent - Manama - Bahrain
3 - 3 years
BHD 130 - 160
Bahrain / 3 - 3 / BHD 130 - 160

Team management - ensure your team is clear on and follows objectives and initiatives defined by Support and wider leadership. Team support - ensure your team is equipped with the documentation and processes needed to excel in their roles. Coach and mentor your team. Act as a member of Support leadership and work on joint projects to meet the needs of the Support team. Troubleshoot issues, document product enhancements or defects, and provide the best practice advice around the implementation and use of the Omnipresent service to both your reports and customers. Track and report on your team’s performance and ensure SLAs are being met. Act as a first line for escalations alongside the Support Manager. Less

Team management - ensure your team is clear on and follows objectives and initiatives defined by Support and wider leadership. Team support - ensure your team is equipped with the documentation and processes needed to excel in their roles. Coach and mentor your team. Act as a member of Support leadership and work on joint projects to meet the More..

Customer Service

Procorp Management - Manama - Bahrain
1 - 2 years
Not Disclosed
Bahrain / 1 - 2 / BHD 0 - 0

Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Less

Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and co More..

Customer Service Executive

3 - 0 years
Not Disclosed
Bahrain / 3 - 0 / BHD 0 - 0

Understand and investigate the queries, requests or complaints Liaise with relevant internal team/ departments to address customer query or complaint or forward the case to other relevant team/ department Provide accurate, valid and complete information or solution by using the right sources of information Make outbound campaign calls to the customers providing information about new products, offers, services etc. Take appropriate action to address customer requests, queries or complaints on outbound calls Inform Team Leader when a recurrent problem appears, to prevent further cases Less

Understand and investigate the queries, requests or complaints Liaise with relevant internal team/ departments to address customer query or complaint or forward the case to other relevant team/ department Provide accurate, valid and complete information or solution by using the right sources of information Make outbound campaign calls to the c More..

Senior Network Telecom Specialist

Bfc Group Holdings - Manama - Bahrain
2 - 0 years
Not Disclosed
Bahrain / 2 - 0 / BHD 0 - 0

Maintain documentation related to network configuration, network mapping, processes, and service records. Develop, implement and manage policies and procedures Prepare training plans for network administration, usage, and disaster recovery Assist Network Engineering with deployment of company LANs, WANs, Voice and wireless networks, including routers, hubs, switches, UPS, and other hardware Conduct research on network products, services, protocols, and standards Suggest and implement innovative networking solutions Attend relevant workshops and educational programs Less

Maintain documentation related to network configuration, network mapping, processes, and service records. Develop, implement and manage policies and procedures Prepare training plans for network administration, usage, and disaster recovery Assist Network Engineering with deployment of company LANs, WANs, Voice and wireless networks, including More..

Regional Contact Center Manager

Axa Gulf - Manama - Bahrain
3 - 0 years
Not Disclosed
Bahrain / 3 - 0 / BHD 0 - 0

Contribute to the company sales and profitability targets for Direct Retail and Partnerships Effective resource and forecasting and work force management optimization. Leverage, monitor and continuously improve CRM and Sales and Service metrics to increase productivity, retention and customer satisfaction. Ensure the best level of customer satisfaction by ensuring process efficiency and quality of service. Work in close collaboration with Regional Direct Retail stakeholders to increase Direct Retail and SME performance and efficiency. Transformation initiatives from Call Center to Contact Center of the future. Enhance Employee satisfaction, engagement, and development. Less

Contribute to the company sales and profitability targets for Direct Retail and Partnerships Effective resource and forecasting and work force management optimization. Leverage, monitor and continuously improve CRM and Sales and Service metrics to increase productivity, retention and customer satisfaction. Ensure the best level of customer sat More..

Customer Service

Noorland - Manama - Bahrain
2 - 0 years
Not Disclosed
Bahrain / 2 - 0 / BHD 0 - 0

deal directly with customers either by telephone, electronically or face to face respond promptly to customer inquiries handle and resolve customer complaints obtain and evaluate all relevant information to handle product and service inquiries provide pricing and delivery information perform customer verifications set up new customer accounts process orders, forms, applications and requests organize workflow to meet customer timeframes Less

deal directly with customers either by telephone, electronically or face to face respond promptly to customer inquiries handle and resolve customer complaints obtain and evaluate all relevant information to handle product and service inquiries provide pricing and delivery information perform customer verifications set up new customer accoun More..

Customer Services Agent

1 - 0 years
Not Disclosed
Bahrain / 1 - 0 / BHD 0 - 0

Carries out routine passenger handling activities on assigned shift, including reception of passengers at Check-In Desk, to acknowledge them for flight against advance record of their names and reservation dates in system. Ensures passengers are with boarding passes and seat allocation, calculates the excess baggage to be charged for passenger carrying more than the entitled allowances and directs the passenger to the cashier for payment. Ensures that announcements for flight departure and missing passengers are made when the aircraft is ready and obtains the final figures of transit and joining passengers from the system. Escorts passengers to the aircraft when aircraft is parked on the remote stand (using company transport buses) and notifies the Flight Senior Services of any passengers needing assistance such as wheelchair, unaccompanied minor, etc. Communicates any necessary messages to the passengers either by calling board or at the Transfer Desk. Less

Carries out routine passenger handling activities on assigned shift, including reception of passengers at Check-In Desk, to acknowledge them for flight against advance record of their names and reservation dates in system. Ensures passengers are with boarding passes and seat allocation, calculates the excess baggage to be charged for passenger c More..

Client Services Project Manager

Goamplify Marketing Agency - Manama - Bahrain
3 - 0 years
Not Disclosed
Bahrain / 3 - 0 / BHD 0 - 0

Manage customer project/services scope on an ongoing basis. Set up and manage customer and internal meetings. Provide regular project and service updates to customers. Own the customer onboarding process. Refine and Develop existing processes. Establish a new internal system such as Monday.com, Clickup, Basecamp and/or refine our existing use of Trello, Slack etc. Ideally, you'll have experience with these systems. Ensure customer reports are completed and sent on time. Less

Manage customer project/services scope on an ongoing basis. Set up and manage customer and internal meetings. Provide regular project and service updates to customers. Own the customer onboarding process. Refine and Develop existing processes. Establish a new internal system such as Monday.com, Clickup, Basecamp and/or refine our existing us More..

Customer Service Representative

Silah Gulf - Manama - Bahrain
3 - 0 years
Not Disclosed
Bahrain / 3 - 0 / BHD 0 - 0

Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Less

Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and co More..

Customer Champion

Zapier - Manama - Bahrain
3 - 3 years
BHD 130 - 160
Bahrain / 3 - 3 / BHD 130 - 160

You’re highly skilled in technical customer support. We’re looking for at least 1-2 years experience in customer support, working with APIs or in the SaaS industry. Even better if you have previous experience troubleshooting APIs. You're empathetic to users and can easily put yourself in their shoes. You realize that not everyone has the same skill set and that smart people sometimes make mistakes. You make customers feel empowered after interacting with support and not stupid because of a small mistake. You obsess over the details. Maybe you have a one emoticon and one exclamation point rule of thumb for every email. Maybe it's only two sentences per paragraph. Either way, you make sure each word and each punctuation mark makes the customer delighted to work with you. You love solving problems. Every customer is different, many times radically so. You relish being able to meet their specific need, and also solving their problems that may have gone unsaid. You love to write. Almost everything at Zapier is done via written communication (both with customers and between teammates). Less

You’re highly skilled in technical customer support. We’re looking for at least 1-2 years experience in customer support, working with APIs or in the SaaS industry. Even better if you have previous experience troubleshooting APIs. You're empathetic to users and can easily put yourself in their shoes. You realize that not everyone More..

Customer Service Representative

Landmark Leisure Bahrain - Manama - Bahrain
2 - 0 years
Not Disclosed
Bahrain / 2 - 0 / BHD 0 - 0

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Less

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applica More..

Call Center Agent

Lileva Medical Centre - Manama - Bahrain
2 - 6 years
BHD 130 - 160
Bahrain / 2 - 6 / BHD 130 - 160

Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Less

Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relation More..

Call Center Executive

Al Maaly - Manama - Bahrain
2 - 0 years
BHD 130 - 160
Bahrain / 2 - 0 / BHD 130 - 160

Handle many inbound and outbound calls to customers and clients. Identify the needs of customers, resolve issues, and provide solutions. Upsell other products wherever possible. Ensure you follow the customer service script provided by the company for uniformity. Also, be well-read on company policies and the website for FAQs or policy related answers. Maintain good customer relations. Less

Handle many inbound and outbound calls to customers and clients. Identify the needs of customers, resolve issues, and provide solutions. Upsell other products wherever possible. Ensure you follow the customer service script provided by the company for uniformity. Also, be well-read on company policies and the website for FAQs or policy relate More..

Online Data Analyst

Telus International Ai - Manama - Bahrain
3 - 3 years
BHD 130 - 160
Bahrain / 3 - 3 / BHD 130 - 160

Fluency in English and Swedish You must be living in Sweden/United Kingdom for the last 2 consecutive years You must have familiarity with current and historical business, media, sport, news, social media and cultural affairs in Sweden/United Kingdom Being open to work across a diverse set of Task Types (e.g. News, Audio tasks, Relevance) Ability to follow guidelines and do research online using search engines, online maps and website information Applicants must be 18 years or over. ID verification must be attached when submitting your application. Less

Fluency in English and Swedish You must be living in Sweden/United Kingdom for the last 2 consecutive years You must have familiarity with current and historical business, media, sport, news, social media and cultural affairs in Sweden/United Kingdom Being open to work across a diverse set of Task Types (e.g. News, Audio tasks, Relevance) Abi More..

Call Center Representative

Eatco Middle East - Manama - Bahrain
3 - 0 years
Not Disclosed
Bahrain / 3 - 0 / BHD 0 - 0

Answering phones from customers professionally and responding to customer inquiries and complaints Identify customer needs, answer questions and solve problems Routing inbound calls to the appropriate resources Less

Answering phones from customers professionally and responding to customer inquiries and complaints Identify customer needs, answer questions and solve problems Routing inbound calls to the appropriate resources

Customer Service Representative

3 - 0 years
Not Disclosed
Bahrain / 3 - 0 / BHD 0 - 0

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Less

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applica More..

Help Desk Tier I

Pae - Manama - Bahrain
7 - 7 years
BHD 130 - 160
Bahrain / 7 - 7 / BHD 130 - 160

Shall field trouble calls via the phone and computer trouble ticketing system. Shall perform laptop imaging. Shall perform basic IP troubleshooting. Shall build user accounts on the domain. Shall add and remove computers from a Microsoft domain environment. Shall assign user accounts to appropriate groups and permissions. Shall build exchange mailboxes. Shall troubleshoot user email issues. Shall troubleshoot printers and map shared printers. Shall document trouble calls and computer/network actions for reporting purposes Less

Shall field trouble calls via the phone and computer trouble ticketing system. Shall perform laptop imaging. Shall perform basic IP troubleshooting. Shall build user accounts on the domain. Shall add and remove computers from a Microsoft domain environment. Shall assign user accounts to appropriate groups and permissions. Shall build exchan More..