Attend promptly and greet with a smile
• Ask Question and record customer requests without delay
• Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
• Empathize and clarify customer requests.
• Check workshop situation and promise delivery time.
• Check and ensure accordance of invoice and work performed.
• Inform customer after work completion and agree pick up time.
• Clear explanation of the job done and invoice and guide to the cashier.
• Promotion of value added services
• Resolution of Customer concerns at the earliest time and ensures satisfaction.
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As a diversified organisation, we bring the quality and reputation of more than 200 companies into your life. Al-Futtaim’s 42,000 dedicated employees are committed to helping you make the right choice – no matter your location or need – in sectors as varied as automotive, retail, real estate and finance.