drjobs
Customer Care Representative
drjobs
Customer Care Repres....
drjobs Customer Care Representative

Customer Care Representative

drjobs 1 - 2 years
drjobs AED 2800 - 3200
drjobs 1 Vacancy
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Job Applicants : 6
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Customer Care Representative
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Job Description

Req ID : 1762353

Job Description

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call-handling quotas

Requirements

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • High school diploma

Company Industry

IT - Software Services

Department / Functional Area

Helpdesk / Customer Service / Telecalling

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