Technical Support Specialist

Specific Duties and Responsibilities:

• Phone and email support
  
• Carry out tasks and assignments as required by the project (e.g. source expansion,entity cleanup, data categorization, data coding and analysis).
  
• Conduct a quality check on researched data and information.
  
• Prepare reports as required.
  
• Respond to client communications and concerns in a timely manner.
  
• Quality & Information Security Management
  
• Adhere to Infinit-O s information security policies and carry out its processes and procedures accordingly.
  

Requirements

• Candidate must possess at least a Bachelors/College Degree in Information Technology.
  
• Relevant work experience in Technical Support, research, and knowledge in Cyber Security.
  
• Ability to read and understand a piece of information and determine its relevance.
  
• Strong English written and oral communication skills.
  
• Ability to work independently to conform to tight deadlines and changing processes.
  
• Well motivated, proactive and driven to achieve objectives.
  
• Must be analytical, organized, and results-oriented.
  
• Flexible in terms of work schedule.