System And Cloud Operation Engineer

Responsibilities:

• technical support provided to the team members
• coaching to leverage the skills of the team members
Develop a deep knowledge of the most sensitive customers solutions to become a technical operation owner for all run activities / main point of contact for sensitive customers for the run phase in relationship with SDM, IT CSMs and implementation teams
• Main point of contact to embed new types of activities within the team
• Handle changes and incidents for FCPv1/ MCA customers
• Develop and update a knowledge base for the team
• Perform on a regular basis some technical operations during non-business hours or on-calls.
You participate to workgroups for sake of continuous service improvement.