Provide all levels of support monitoring and managing tickets on ManageEngine ServiceDesk Plus
Complete tickets for IT Service Desk inquiries and follow-ups to ensure tickets are updated and acknowledged to the point of verifying completion and closing them out.
Ability to do level one of Help Desk
Participate in new application Training and testing to obtain familiarity when servicing IT Service Desk requests.
Manage tickets and provide quick and accurate updates.
Interact with customers, as needed, on their issues.
Maintain and build upon a knowledge management environment.
Interact and collaborate with development groups.
Collating and validating supporting documentation.
Maintaining an Asset Database and tracking changes.
Requirements
Bachelor s degree/ Diploma in Computer Science or equivalent.
Technical Skills:
Experience being involved in different types of solution implementations
Good technical background with the ability to discuss architecture, hardware, and software.
Excellent understanding of Windows.
Personal Skills:
High sense of responsibility and ownership, acting like an owner in what you do.
Exceptional communication and presentation skills.
Being able to work on their own or in a team.
Being able to work to tight deadlines.
Ability to maintain composure during stressful situations.
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا