Senior Application Support

Responsibilities:

• Ensure applications’ availability to meet the SLA target
• Handle, diagnose and route in real-time incoming trouble tickets
• Responsible for 2nd level technical support and escalation
• Develop monitoring scripts to monitor applications, system performances and data availability
• Communicate planned/unplanned outages to end users
• Provide administration services on applications
• Provide workarounds for major issues until permanent fix is delivered
• Participate in the UAT testing for any bugs/new application features
• Working in devops mode for all applications hosted in the cloud