صاحب العمل نشط
Responsibilities:
• Functional and technical troubleshooting expertise
• Ticket routing to fix agent entities
• Proactively monitor of applications performances
• Handle, diagnose and route in real-time incoming trouble tickets
• Produce monthly applications availability reports (Key Performance Indicators)
• Assist in application maintenance operations to ensure service continuity
• Communicate unplanned outages to end users
دوام كامل