Customer Service Representative CSR

• Serve as a recurring point of contact with key customers
  
• Answer phone calls, take orders (phone, email, etc.), perform price and availability checks,
  
• quote shipping speeds, arrange returns, and solve customer challenges
  
• Resolve customer issues while protecting the company s best interests
  
• Build sustainable relationships with customers and OWN many customer accounts
  
• Follow established procedures, guidelines, and policies
  
• Be a team player willing to complete many different types of tasks
  
• Add value to the team with input from customers, your experiences, and your ideas
  
• You must have the flexibility to work an 8-hour shift between 8AM and 8PM (set schedules are published one month in advance)
  

Requirements

• 2+ years of experience in a fast-paced business environment focused on customer service.
  
• A knack for solving customer problems while balancing the best interests of the company.
  
• An even-keeled and professional demeanor.
  
• Passion for greatness.
  
• Commitment to strong values and integrity.
  

Benefits

• Unlimited growthopportunity
  
• Competitive compensation
• Profit Sharing exceeding standard bonus
  
• Medical, dental, vision, and prescription coverage
  
• 401(k) and retirement cash account
  
• Life insurance
  
• Pre-tax accounts for health care and dependent care
  
• Paid vacation, holidays, and sick time