Associate System Management

Responsibilities:

• Participate in designing, re-engineering and changes in business process, procedures, policies with SSC operational/business owners
• Works within established procedures with a moderate degree of supervision
• Influence the quality of processes, SOPs to facilitate continuous process design consistent with established industry standards, government regulations and customer requirements.
• Gather, mine & analyze data to identify the problem and all relevant issues in straight forward situation
• Assess each issue/situation using standard procedures and make sound decision
• Gather requirements and assess process change using 1-to-1 interviews, document analysis, workshops, surveys, SOP and workflow analysis
• Working within project planning constraints, communicating any identified project risks and issues to the delivery/project manager (Business Transformation Manager) accordingly and providing inputs to the change control process.
• Complete post-implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects
• Has no supervisory responsibilities, manages own workload
• Solves routine problems without supervisory approval, evaluate and select solutions from established options
• Assist in defining how to record achievements and success metrics for projects.
• Establish constant communication with stakeholders on digital products and feature changes, including the needed materials for User Guidelines as well as the impact.