Account Manager - 3rd Party Operations

Position Overview:
We are seeking a dynamic and driven individual to join our team as an Account Manager Third-Party Operations. In this role, you will be responsible for managing and nurturing relationships with our third-party partners and ensuring smooth operations and effective collaboration. You will play a vital role in optimizing processes, resolving issues, and maximizing the performance of our third-party accounts.

Key Responsibilities:

1- Account Management:

Serve as the primary point of contact for our third-party partners, building and maintaining strong relationships.

Understand the specific needs and objectives of each partner and proactively address their concerns.

Collaborate with internal teams to align strategies, resources, and goals with the partners expectations.

2- Operational Excellence:

Monitor and manage the operational performance of third-party accounts, ensuring compliance with service level agreements (SLAs) and contractual obligations.

Identify opportunities for process improvement and efficiency enhancement, implementing best practices to streamline operations.

Coordinate with cross-functional teams to resolve operational issues and implement corrective actions promptly.

3- Performance Analysis and Reporting:

Track and analyze key performance metrics, providing regular reports to internal stakeholders and third-party partners.

Identify trends, patterns, and areas of improvement, making data-driven recommendations to enhance operational effectiveness.

Collaborate with partners to establish performance benchmarks and goals, striving to exceed expectations.

4- Communication and Collaboration:

Facilitate effective communication channels between internal teams and third-party partners, ensuring seamless information exchange.

Conduct regular meetings, training, and workshops to foster strong relationships and align on objectives.

Act as a liaison between the partners and internal departments, effectively conveying requirements and ensuring timely execution.

5- Relationship Development:

Identify opportunities to expand and grow partnerships with existing third-party accounts.

Conduct regular business reviews with partners, addressing challenges and exploring potential areas of collaboration.

Stay updated on industry trends and competitor activities, providing insights and recommendations to maintain a competitive edge.

Requirements

Bachelors degree in Business Administration, Operations Management, or a related field with 7 years work experience

Proven experience in account management or operations management, preferably within a third-party or vendor management environment.

Strong interpersonal and communication skills, with the ability to build and maintain relationships at various levels.

Excellent problem-solving and analytical abilities, with a data-driven and detail-oriented approach

Ability to work collaboratively across teams and departments to achieve common goals.

Proficient in using productivity tools and software applications for data analysis and reporting.