RSA Senior Engineer, Technical Support

Principal Responsibilities:

• Apply technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices; use operational and diagnostic procedures to diagnose and resolve issues in unique and often complex customer environments
• Apply systems analysis techniques and procedures to determine hardware or software systems functionality
• Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment
• Required to support and instruct less experienced co-workers through classroom training sessions or on-the-job mentoring.
• Has a Key role in preparing the training plans for the local and global teams.
• Able to handle highly escalated cases with a great sense of professionalism.
• Mentors and/or coaches less experienced team members.
• Helps develop and participate in presentations and informal training for the global team.

Skills:

• Hands-on experience of Linux system administration with strong command line knowledge.
• Proficient knowledge of network security including firewalls Proxies Load balancers and SSL/TLS communications.
• Good knowledge of fundamentals networking concepts including routing switching and a firm grasp on the operation of common TCP/IP application layer protocols.
• Strong knowledge of SQL and Relational Databases preferably Oracle database.
• Good knowledge of JavaEE application servers (Wildfly/JBoss / WebSphere / WebLogic).
• Experience with packet capture and analysis tools (Wireshark tcpdump).
• Experience with web technologies APIs and their analysis tools (Fiddler Postman).
• Technical proficiency across Windows platforms including Microsoft Windows Server and Microsoft Active Directory.
• Any of the below Certifications (is a plus):
  Linux Administration Certifications (RHCSA ).
  Security Certificates (CEH Security etc.)
  Microsoft Certification (MCSA MCSE)
  Networking Certifications (CCNA CCNPetc.)

Education & Experience:

• 6 years of overall experience with strong experience in a previous technical support role.

RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race color and any other category protected by applicable country law.

If you need a reasonable accommodation during the application process please contact the RSA Talent Acquisition Team at . RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time including prior to the advertised closing date.

Required Experience:

Senior IC