Operation Support Specialist
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
We dont think about job roles in a traditional way. We are anti-silo. Anti-career stagnation. Anti-conventional.
Beyond ONE is a digital services provider radically reshaping the personalised digital ecosystems of consumers in high growth markets around the world. Were building a digital services aggregator platform with a strong telco foundation and a profitable growth strategy that empowers users to drive their own experiencesubscribe once source from many and only pay for what you actually use.
Since being founded in 2021 weve acquired Virgin Mobile MEA Friendi Mobile MEA and Virgin Mobile LATAM (with 6.5 million subscribers) and 1600 dedicated colleagues across Chile Colombia KSA Kuwait Mexico Oman and UAE.
To disrupt for good takes a rebellious spirit a questioning mind and a warm heart. We really care about how to get things done and not who manages who. We benefit from our diversity and together we disrupt the way we and others thinkin about our lives for good.
Do you want to exchange ideas learn from each other and leave your mark on our journey This is the place for you.
Role Purpose
Why this role matters:
As an Operations Support Specialist you will play a key role in ensuring the availability stability and performance of our digital and telco platforms. Your contributions will help shape the operations team and ultimately the way we disrupt the market with seamless high-availability services.
What success looks like:
In your first year you will enhance system reliability through proactive monitoring reduce incident resolution times and contribute to more stable releases by supporting technical changes with minimal business disruption.
Why this is for you:
If youre keen on solving platform stability and operational reliability challenges across complex digital ecosystems hit us up. Were looking for someone ready to tackle this challenge head-on and make an impact from day one.
Key Responsibilities
In this role you will:
Lead system performance monitoring ensuring high availability and timely detection of anomalies.
Collaborate with cross-functional teams driving rapid resolution of incidents and continual service improvements.
Manage daily operations across telco systems and middleware ensuring consistent performance and stability.
Drive incident and problem management efforts contributing to root cause analysis and resolution.
Participate in patching maintenance and service restoration activities.
Maintain operational documentation including runbooks and incident logs.
Contribute to the knowledge base and continuous improvement of operational workflows.
Qualifications & Attributes
Were seeking someone who embodies the following:
Education:
Bachelors in Computer Science Information Technology or a related field.
Experience:
2 years in IT operations technical support or infrastructure monitoring.
Technical Skills:
Must-haves: Strong knowledge of system monitoring tools (e.g. PRTG Dynatrace ManageEngine); basic understanding of databases APIs and Linux systems; experience supporting customer-facing applications and middleware.
Nice-to-haves: Familiarity with payment systems telco platforms or cloud-based infrastructure.
Unique Attributes:
Thrives in dynamic uptime-critical environments requiring quick analysis and rapid response.
Possesses a proactive mindset and strong coordination skills.
Excels with ITIL-based practices such as incident problem and change management.
What we offer:
- Rapid learning opportunities - we enable learning through flexible career paths exposure to challenging & meaningful work that will help build and strengthen your expertise.
- Hybrid work environment - flexibility to work from home 2 days a week.
- Healthcare and other local benefits offered in market.
By submitting your application you acknowledge and consent to the use of Greenhouse & BrightHire during the recruitment process. This may include the storage and processing of your data on servers located outside your country of residence. For further information please contact us at
Required Experience:
Unclear Seniority
نوع التوظيف
دوام كامل
