LV-EC Operations Lead - Senior Associate

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS Internal Firm Services Other

Management Level

Senior Associate

Job Description & Summary

At PwC our people in property management focus on providing strategic advice and solutions for clients in the real estate industry helping them optimise their property portfolios and maximise returns. These individuals handle property acquisitions leasing asset management and development projects.

In facilities and infrastructure management at PwC you will focus on creating and maintaining efficient and effective operations of physical workspaces including maintenance security and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients.

Role Overview

This role is responsible for overseeing and managing the operations of the PwC Laysen Valley Experience Centre (LVEC).

The PwC Experience Centre is a dynamic clientfacing innovation space designed to inspire creativity cocreation and bold thinking. It brings together multidisciplinary teams to help solve complex challenges through humanled techpowered approaches.

From immersive workshops and strategic design thinking sessions to executive engagements and innovation events the Experience Centre creates memorable highimpact experiences that drive transformation and meaningful outcomes for clients and internal teams alike.

Located in PwCs Laysen Valley office the Experience Centre in KSA is part of a global network that redefines how we engage with clientsfocusing on collaboration speed and tangible results in a space thats purposebuilt for innovation.

This leadership role focuses on delivering exceptional customer experiences by coordinating activities and events and ensuring the smooth operational flow within the Centre.

The individual in this role will work crossfunctionally with various PwC business units to plan and execute internal and clientfacing events ensuring that all technical space and service requirements are met.

The Operations Lead will be responsible for managing the team optimizing space and resource usage and addressing operational challenges while ensuring the highest standards of customer service.

This position requires an individual who thrives in a fastpaced dynamic environment and is committed to continuous improvement both from a service and operational perspective.

Key Responsibilities

• Lead and manage the daily operations of the Experience Centre.

• Collaborate with PwC Lines of Service and Business Units to organize and execute events workshops and meetings.

• Oversee the booking system ensuring efficient use of the space and resolving any scheduling conflicts.

• Manage all setup requirements across the space including The Difference room Theatre and meeting rooms by coordinating logistics and providing clear guidelines to the Office Assistance team.

• Ensure the Experience Centre operates at peak efficiency meeting business objectives and delivering exceptional client experiences.

• Lead the coordination of catering AV setups and logistical arrangements for events.

• Manage a team of support assistants receptionists and AV technicians providing training and guidance.

• Ensure the Experience Centre team is wellinformed supported and empowered to carry out daily operations and special projects effectively across different meeting rooms/workshop spaces.

• Track customer feedback and team performance implementing improvements as needed.

• Work with external vendors and the PwC office management team to address any operational deficiencies.

• Liaise with PwCs internal office management team and external vendors to address and resolve any operational issues ensuring a smoothrunning and wellmaintained Centre.

• Guide and coordinate catering vendors cleaning staff and transport providers to meet the logistical needs of all events and daily operations.

• Conduct regular quality checks across the Centre to ensure the space is clean wellequipped and ready for both internal and external guests.

• Monitor and support reception caf representatives and OA teams to uphold a premium customer experience.

• Ensure all guest and staff concerns are addressed promptly clearly and effectively.

• Act as the goto person for internal teams external vendors and leadership during events and visits ensuring a smooth professional and engaging experience.

• Provide realtime problemsolving support by guiding the team and coordinating across functions as needed.

• Use data and KPIs to identify areas for operational improvement and implement solutions.

• Foster a culture of service excellence and ensure that all policies and procedures are followed consistently.

Position Requirements

• 5 years of relevant experience in operations office or facility management hospitality or event coordination preferably in a corporate or clientfacing environment.

• Proven leadership experience with a track record of improving customer service and driving team performance.

• Experience managing teams and working crossfunctionally with internal and external stakeholders.

• Excellent communication and project management skills.

• Flexibility in working hours during highdemand periods or special events.

• Willingness to be physically present onsite to oversee daily operations and support events as needed.

• Strong attention to detail analytical abilities and problemsolving skills.

Minimum years experience required

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Additional application instructions

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Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Architectural Management AutoCAD (Drawing Software) CAD Standards CCURE (Security Management Software) Communication Corrective Maintenance Correspondence Management Cost Management Coworking Space Management Creativity CrossFunctional Team Coordination Customer Experience (CX) Strategy Demand Management Embracing Change Emergency Response System Maintenance Emotional Regulation Empathy Environment Health and Safety (EHS) Program Development Event Execution Facilities Engineering Hoteling 61 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date