Product Specialist

Role: Product Specialist
Start Date: 06/15/2022
End Date: 06/30/2023
Location: Newark, DE
Interview type: Both iLinc Web Cam and In Person Interview

Short Description:
This Product Specialist is the troubleshooting expert for the tolls collection PC/Network/Hardware infrastructure for the State of Delaware. Will also be assigned other tasks and responsibilities as needed for reporting or customer service

Complete Description:
The Product Specialist is the expert for a technical development or execution environment product or set of products. The primary responsibility of a Product Specialist is to ensure the availability and facilitate the productive use of a product for Application Teams or end users.

Years of Relevant Experience: 5 to 7 years
Preferred Education: 4 year college degree or equivalent technical study.

Role Description:
Tolls support position is responsible for day to day support of:
Status and maintenance of all toll system hardware at all locations.
Toll System Application installation, configuration, and maintenance at all locations.
Tolls CCTV. Monitoring, configuration, and maintenance of all locations DVR's, monitors, and infrastructure.
SQL Database experience for adhoc reporting and problem solving
Video Transaction Data Multiplexor monitoring, configuration, and maintenance for all locations.
Monitors toll systems backups at all locations.
E-ZPass Customer Account Management System monitoring and maintenance for all Tolls locations.
Tolls Desktop installation, configuration, and repair at all locations.
Tolls network management for all locations.
Analytical and customer service skills.
Communicate accurate and useful status updates.
Ability to work in a team environment.
Complete assigned tasks.
Strong communication skills; both written and spoken
This is a position that requires the ideal candidate to possess:
Ability to be creative and learn new, proprietary technologies
Work with specialized hardware and peripherals that require ingenuity
Function as a friendly face of customer service to the tolls representatives
Travel between Newark, DE and Dover, DE as needed for support of on-site systems (frequent, but not necessarily daily)

Required / Desired Skills
Skill Required / Desired Amount of Experience
General computer hardware and software troubleshooting and installation support - Primarily Microsoft environment Required 3 Years
Prior troubleshooting experience with Microsoft Windows 10 computers Required 3 Years
Prior troubleshooting experiences with Microsoft Server environments - version 2012 and greater Required 1 Years
Customer service focus experience in a technical environment Required 3 Years
Prior experience supporting Microsoft Office suite 2013 or greater including Office365 Required 3 Years
Hands-on Deskside support experiences Required 3 Years
Prior hands-on experience supporting proprietary systems or unique hardware / peripherals Required 3 Years
SQL query / reporting development skills - (SQL Server or Oracle technologies) Required 3 Years
Fundamental understanding of computer networking and troubleshooting skills Required 3 Years
Experience supporting MS Exchange Desired 1 Years
Prior experiences supporting tolling and traffic management applications Desired 1 Years
CCTV support experience Desired 1 Years
Fiber optic cabling experience Desired 6 Months
Experience with industrial DVR type systems Desired 1 Years
Prior Linux / UNIX OS Experience Desired 1 Years
Experience with server / database backup software systems and processes Desired 1 Years

Skills : Database,Product Management,Reporting,SQL