Infrastructure Analyst III

Job Title: Infrastructure Analyst III- 31900

Description:

• Works on a delivery team and supports systems and Infrastructure deployment and/or maintenance by planning its work, coordinating with others to deliver functionality on complex systems.
• This level works on medium complexity infrastructure problems; applies technology to meet specific needs, focusing on the most difficult tasks and works on complex/significant parts of a system/sub-system or Infrastructure package and solves well-defined problems with little guidance. Delivers complex Infrastructure use-cases.
• This role relies on advanced-level knowledge and experience on up to two Infrastructure technologies (collaboration, desktop, network, server, storage, etc.) and a solid understanding of relevant components and systems; recognized as an expert on a system(s) or Infrastructure package(s).
• Selection, planning, and implementation of changes to a broad subset of the information technology infrastructure; requires contacts with multiple functional and business partners on tactical issues and some contact for planning issues. Works independently; receives only occasional supervision from the Infrastructure Manager, Scrum Master or other senior roles. May act as a work lead, providing technical supervision to other analysts and support personnel.

Duties:

• Builds the work needed to implement features from the product backlog (managed by the product owner); Determines the size of user stories.
• Creates and maintains automated test scripts and executes all other testing-related tasks.
• Tests deliverables against a user story's acceptance tests.
• Creates, maintains, and executes against product or service documentation.
• Works closely with other team members to ensure that features meet business needs.
• Follows industry-standard agile Infrastructure design methodology for development and documentation.
• Works collaboratively with infrastructure, security, software delivery teams and other stakeholders.
• Mentors' junior analysts in specific Infrastructure technologies such as collaboration, desktop, network, server, storage, etc.

Education:

• Formal education or training required to perform the essential functions of the job. Includes degrees, certifications, licenses and/or registration requirements.
• Degree in an Engineering/Technology discipline or equivalent experience. (University Degree (4 years or equivalent))
• Degree in an Information Technology discipline or equivalent experience. (University Degree (4 years or equivalent))

Shift:

• Hours of Work - 7am-3.30pm (flexible)

Skills:

• Excellence in verbal and written communication forms with emphasis on persuasive communication, tact and negotiation. (Has a good understanding of the principles and can independently use the knowledge.)
• Understanding of relevant infrastructure components and operating systems and the ability to troubleshoot in those environments. (Performs more complex functions, understands principles, may teach others.)
• Ability to analyze, translate, and define business requirements into technical solutions. (Has a good understanding of the principles and can independently use the knowledge.)
• Analytical skills. (Performs more complex functions, understands principles, may teach others.)
• Business knowledge, e.g., processes, relationships, etc. (Has a general understanding of the principles and uses the knowledge with assistance.)
• Infrastructure exp in 1 or more components, i.e., communications, private/public network, network access security, database and information access security, middleware, computing hardware, operating system. (4 7 years)
• Previous experience in programming/software development/data analyst. (4 -7 years)
• Experience working in an Agile Environment (1 - 3 years)
• Looking for a LAN and WAN Infrastructure Analyst to work on implementing networking changes throughout the world enabling SNMP and OSPF and SWITCH configuration changes.