Business Analyst/Process Improvement Analyst

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Review historical documentation, perform interviews, and observe operations to conduct and document current processes, policies and procedures.
• Perform and document a current state IT and Customer business process mapping to establish baselines.
• Make recommendations for process improvements and develop target-state process designs, develop implementation plans/roadmaps, and continually revise and report on process efficiencies and redundancies
• Develop and deliver updated process, policy and procedures documents
• Produce IT-specific or business process training content for training manuals and courses
• Develop process improvement performance metrics based on organizational/government improvement standards (ISO 20000, ITIL, CMMI, PMBOK, COBIT);
• Conduct and document process evaluations against established performance metrics, recommend corrective actions, and conduct lessons-learned sessions
• Support the government in developing SDLC processes and standards of improvement
• Provide support for special projects as requested
• Be responsible for all governance, oversight, compliance, and quality management of Process Improvement activities
• Perform other Process Improvement activities as directed by the leadership

Work Experience, Knowledge, Skills & Abilities:

• Demonstrate relevant experience providing Business Process Re-Engineering to retail Customers
• An advanced management certification such as PMI - PMP is preferred
• BA or BS degree in relevant field
• 10+ years of relevant experience
• Experience with Grocery/Retail/Supply chain is a big plus
• Working knowledge of Scaled Agile framework and SDLC

Skills :