Purpose of the Role/Role Overview:
We are looking for a Customer Success Specialist. The candidate is required to provide support to the customer service team and train them to derive the best result. You will have to coordinate with the sales department, the cross-functional team, and their leaders to enhance the customer experience. Taking care of the implementation of business growth strategies will also be your responsibility.
The ideal candidate must use analytical skills to assess problems and come up with innovative solutions. Your main motive is to consistently improve customer experience and work for the growth of the companyâs business.
General Duties/Key Responsibilities:
- Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
- Establish and maintain relationship with clients, to continue value products, by implementing customer success strategies with the help of creative team.
- Use data collection and analysis to improve the customer experience by Customer relationship management (CRM).
- Develop client portfolios.
- Train customer support representatives.
- Implement specific strategies for both sales and customer service.
- Bachelorâs degree in business administration, marketing or equivalent.
- Knowledge of Sales and CRM tools.
- 1-3 years of experience in communications, marketing, sales, account management, or customer success.
- Located in Jeddah
Skills & Abilities:
- Strong communication skill
- Excellence English language
- Problem solving & Empathy
- Exceptional customer service skill
- interpersonal skill & aptitude in maintaining relationships with professionals of all organizational levels.
- Excellent Microsoft office skill ex: excel, word etc.
- Amazing Work Environment
- Medical Insurance
- Company bonus based on employee performance