back_arrow

Customer Success Executive

back_arrow

Customer Success Exe....

back_arrow Customer Success Executive

Customer Success Executive

1-3 سنوات
لم يكشف
1 الشواغر

حالة تأهب وظيفة

سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
Valid email field required
Job Saved Save This Job إحفظ هذه الوظيفة
المتقدمون للوظيفة : No applicants

حالة تأهب وظيفة

سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني

Valid email field required

Customer Success Executive

الوصف الوظيفي

رقم الوظيفة : 785924

Purpose of the Role/Role Overview:

We are looking for a Customer Success Specialist. The candidate is required to provide support to the customer service team and train them to derive the best result. You will have to coordinate with the sales department, the cross-functional team, and their leaders to enhance the customer experience. Taking care of the implementation of business growth strategies will also be your responsibility.

The ideal candidate must use analytical skills to assess problems and come up with innovative solutions. Your main motive is to consistently improve customer experience and work for the growth of the company’s business.

General Duties/Key Responsibilities:



  • Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
  • Establish and maintain relationship with clients, to continue value products, by implementing customer success strategies with the help of creative team.
  • Use data collection and analysis to improve the customer experience by Customer relationship management (CRM).
  • Develop client portfolios.
  • Train customer support representatives.
  • Implement specific strategies for both sales and customer service.

Requirements

Qualifications:

  • Bachelor’s degree in business administration, marketing or equivalent.
  • Knowledge of Sales and CRM tools.
  • 1-3 years of experience in communications, marketing, sales, account management, or customer success.
  • Located in Jeddah

Skills & Abilities:

  • Strong communication skill
  • Excellence English language
  • Problem solving & Empathy
  • Exceptional customer service skill
  • interpersonal skill & aptitude in maintaining relationships with professionals of all organizational levels.
  • Excellent Microsoft office skill ex: excel, word etc.

Benefits

Benefits:



  • Amazing Work Environment
  • Medical Insurance
  • Commission
  • Company bonus based on employee performance
المهارات الرئيسية
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل. نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا