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IT Service Delivery Manager
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IT Service Delivery Manager

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1 وظيفة شاغرة
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الخبرة

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5+ سنوات

موقع الوظيفة

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rabale - الهند

الراتب الشهري

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عدد الوظائف الشاغرة

1 وظيفة شاغرة

الوصف الوظيفي

رقم الوظيفة : 983293
Reportingto:RegionalOperationsLead

TheITServiceDeliveryManageroverseesanumberofkeyfunctionswithintheITdepartmentofour
clientsenablingthedeliveryofahigh-qualityservicetoendusers,andensuringServiceSupportand
ServiceDeliveryprocessesareinplacetomeetbusinessneeds.Thispositionisastakeholderfacingrole
andrequiresyoutoestablishandmanageexpectationswithinthebusinessanddrivetheteamtomeet
thoseexpectationstothehigheststandard.


Service Management


    Maintain high performing service support functions including an IT Service Desk, Desktop Support and VIP Support.

    Own the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes

    As owner of the escalation process,the Service Delivery Manager will take ownership of major incidents to ensurecoordination of partiesinvolved, effective communication to stakeholders and post incidentresolutionreview

    Monitor, control and support service delivery, ensuring systems, methodologies and procedures are in place and followed

    Detailed knowledge of the client contracts and obligations(SOW), understanding the contractual risks and opportunities , and using them to your advantage.


Financial management


    Year on year increaseofthe income ontheSOW’s you are looking after

    Cost management and identification of possible cost savings opportunities YOY

    Manage and maintain forecast and budgets for your clients.


Communication


    Manage communication between the engineers and client as well as the engineers and Excis

    Drive internal and third-party service review meetings covering performance, service improvements, quality and processes

    Conduct quarterly operational reviews with internal and external teams


Technical


    Lead the Management team to continually improve the desktop computing environment

    Manage the desktop computing environment to ensure that laptops, PC’s and other access devices are built and maintained to high standards of performance and security

    Ensure that patching and anti-virus updates are carried out promptly and effectively

Work with the Technical Design team evolve standards for hardware, software and security in the desktop environment


Requirements

Requirements

    Excellent leadership and people management skills

    Excellent written and verbal communication skills

    Willingness to support and mentor junior staff

    Excellent customer facing/customer service skills

    Able to work under pressure and meet deadlines

    Able to demonstrate a high degree of flexibility including shift and out of hours working

    Excellent organisational skills

    Able to manage sensitive and sometimes confidential information

    Self-motivation and able to take responsibility



Requirements Excellent leadership and people management skills Excellent written and verbal communication skills Willingness to support and mentor junior staff Excellent customer facing/customer service skills Able to work under pressure and meet deadlines Able to demonstrate a high degree of flexibility including shift and out of hours working Excellent organisational skills Able to manage sensitive and sometimes confidential information Self-motivation and able to take responsibility

نوع التوظيف

دوام كامل

المجال

أخرى

نبذة عن الشركة

الإبلاغ عن هذه الوظيفة
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