work from home - CSR / Sales Admin - Night Shift

Job Description

• Customer RFQ (request for quote)
• Customer SO (Sales order) process
• Maintain SO/PO database
• Request credit application from customer
• Liaise with finance to set customer credit limit and terms
• Create new customer in MS Dynamics (Great Plains) & set up credit limits and terms
• Create new part numbers and enter in GP
• Enter customer sale order in GP
• Enter vendor PO in GP
• Liaise with China team for vendor POs
• Liaise with Admin staff to enter orders in CRM
• Follow up with factories on ship dates and communicate with customer
• Maintain WIP database
• Coordinate with China team on shipping methods and options
• Follow up with freight forwarders in Hong Kong and Shanghai
• Process Inbound/Outbound to and from warehouse
• Create invoice to customer for parts shipped in GP
• confirm to customers parts shipped and send tracking number
• Communicate with customers with regards to any quality issues, and report to our quality/engineering team to issue RMA (Return Merchandise Authorization)
• Liaise with accounting to issue credit note to customers

Job Requirements

• Work same time zone as in the US and Canada ( night shift)
• Fluent in English
• Bachelor Degree
• Excellent organizational and multitasking skills.
• High Communication skills
• Understanding of sales performance metrics.
• A team player with high level of dedication
• Excellent computer skills ( Word, Excel, PowerPoint)
• Ability to work under strict deadlines.
• Proven work experience as a Sales administrator or Sales support
• At least 5 years of experience