work from home - Community Manager

Responsibilities:

• Respond to comments and customer queries in a timely manner
• Facebook Group: Moderate all posts, comments, and replies
• Facebook, Instagram, YouTube, and LinkedIn replies and DM’s
• Email, live chat, co-browsing, SMS, and chatbots
• Zoom: Moderate all live Coaching Calls (twice a week)
• Work with social media manager and implement social media and communication campaigns to align with marketing strategies
• Monitor and report on feedback and online reviews
• Create meaningful experiences and nurture relationships to increase customer advocacy resulting in sales, referrals, testimonials, ascension, and retention.
• Organize and participate in online events to build community and boost brand awareness
• Coordinate with Marketing, PR and Communications teams to ensure brand consistency
• Build relationships with customers, potential customers, industry professionals and journalists
• Stay up-to-date with digital technology trends
• Work on other related duties

Job Requirements

Requirements

• Proven work experience as a community manager (2-5 years)
• Speed: You will be responsible for hitting inbox zero on several high-traffic platforms including our Facebook Group, Email, and Social Media Platforms.
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
• Excellent verbal and writing communication skills (English, Arabic required, French is a plus)
• Hands on experience with social media management for brands
• Ability to interpret website traffic and online customer engagement metrics
• Knowledge of online marketing and marketing channels
• Attention to detail and ability to multitask
• BSc degree in Marketing or relevant field

Course Launch Executive:
SKILLS & QUALIFICATIONS

• REQUIRED - Proficiency in building & managing ad campaigns in Facebook.
• REQUIRED - Proficiency in building & managing ad campaigns in LinkedIn.
• REQUIRED - Proficiency in building & managing campaigns in email marketing software platforms.
• At least 3 to 5 years of experience of developing demand generation campaigns.
• Demonstrated success running integrated multi-channel marketing programs that combine email marketing, social media, and paid media.
• Ability to analyze the effectiveness of campaigns across multiple channels, conduct tests, and determine steps to continually improve performance.
• Deep understanding of the buyer’s journey, marketing’s role at each stage, and how to influence buyers.
• Ability to take ownership of the result and can independently determine what else needs to be done and how to do it.
• Excellent project management skills with the ability to work on several projects simultaneously.
• Excellent organizational skills and high attention to detail.

Required Tech Experience:

• LinkedIn Ads
• Facebook Ads
• Email and marketing automation software (ActiveCampaign, HubSpot, ConvertKit, MailChimp)
• Google Analytics

Nice to Have Tech Experience or certification:

• Google Suite
• Google Ads
• WordPress
• Opt-in Monster
• Hootsuite or similar social media management tool
• Zapier
• Webinar platforms and tools (WebinarJam, Eventable, GoToWebinar)