Work Force Management Analyst

Job Description

Specific duties include:

• Administration of WFM system
• Track, analyze and report performance
• Manage employee information changes
• Manage scheduling process
• Communicate with management and operations team to ensure compliance with client and company dialing standards
• Modify call routing and campaign dialing to ensure calls are handled and dialed appropriately
• Address associates as it pertains to occupancy
• Subject to fill-in for other departments based on business needs
• Perform other duties and assignments as directed

Job Requirements

• Ability to effectively communicate with multiple levels of managements
• Strong analytic skills
• Self-motivated and dependable – must excel in a minimally managed position
• 1 year experience in workforce management position or RTM related field
• Excellent communication in English as for direct client communication