Training and Development Manager

Role Description:

• Identifies training and development needs within an organization through job analysis, appraisal schemes, and regular consultation with business leaders.
• Designs and develops training and developing programmers based on both the organization’s and the individual's needs.
• Plans departmental/functional training budgets, forecast costs, and delegate numbers as required by organizational planning and budgeting systems.
• Considers the costs of planned programmers and keeping within budgets: assessing the return on investment of any training or development programmer is becoming increasingly important;
• Develops effective induction programs.
• Identifies, selects, and manages external training and accreditation bodies, agencies, and providers necessary to deliver required training to appropriate standards.
• Organizes training venues, logistics, transport, accommodation as required.
• Follow the implementation of the On Job Training “OJT” and ensure the proper implementation of the training plans.
• Produces training materials for in-house courses.
• Manages the delivery of training and development programs
• Monitors and reviews the progress of trainees by using questionnaires and through discussions with managers.
• Ensures that basic training requirements are met.
• Evaluate training and development programs.
• Monitors and reports on activities, costs, performance, etc., as required.
• Helps line managers and trainers to solve specific training problems, either on a one-to-one basis or in groups.
• Supervises the work of trainers.
• Determines low performers and consults with the concerned parties and the Head of HR to decide on lay off and replacement plans.
• Has an active role in the promotion process and ensures that promotions are done in accordance with the Company policy and processes and the candidates possess the required competencies.
• Responsible for the Certification of the employees prior to the promotion approval.
• Reviews all company’s Training Plan with the operation manager to make sure that it is focused on the Brand strategies, priorities, and needs.
• Executes the training programs and ensures that all employees and managers are trained and certified according to the company’s standards.
• Responsible for the effective execution of the succession planning system.
• Conducts periodic restaurant Audits against the plan.
• Ensured that the company’s vision, mission, and values are cascaded to all employees, and all employees are aware of and living them daily.
• Ensures effective communication system within the brands
• Conducts periodic field visits to the restaurants, providing coaching and feedback to operations and the HRD team.

Job Requirements

Training Manager, Skills, and Qualifications:

Training Managers are leaders who guide store employees through the training process to help them get comfortable with performing customer service, sales, sustainable and consistent products, and other required job tasks.

Cilantro is looking to hire Training Managers who have the various skills that are essential to perform this job successfully.

• Customer service– because the customer is the core of our business, we look for Training Managers with strong customer service skills to fill this role
• Sales retail and suggestive selling– to train employees in various selling techniques
• Communication– to speak clearly to employees, keeping them motivated and engaged during the training programs/process
• Computer skills– our business uses digital cash register systems and other software programs for inventory systems and other store operations
• Analytical ability– to assess training materials and store operations, and devise effective training tools for employees
• Public speaking– to make training presentations to employees
• Presentation Skills -to be able to conduct soft skills training
• Coaching and Counselling Skills- To Conduct One on One feedback sessions to supervisory and managerial levels.
• TNA- Conducting Training Needs analysis and to device an annual training Calendar
• Budgeting and Cost rationalization- To be able to conduct a cost analysis for training needs across the organization and calculate ROI and ROE.
• Planning and Organizing- To be able to conduct workload analysis to manage training team output effectively and properly.
• Performance Management- To be able and highly skilled in designing, Implementing, cascading, and follow-up the performance management system across the company.