Telesales Team Leader

Job Description

• Monitor team member’s punctuality and performance.
• Coordinate team’s efforts to follow quality guidelines to maintain high service level.
• Follow up on team daily tasks and assignments ensuring high levels of performance standards are met.
• Provide trainings to new comers.
• Coach agents with weak performance.
• Prepare reports to Operation Manager.
• Improve performance through reporting & analytics.

Job Requirements

• Bachelor Degree
• Experience in Sales , Telesales
• Excellent Leadership skills
• Be articulate and have strong verbal and written communication skills.