Telesales Agent

The Telesales Agent should be able to:

• Introduce the company and gather information about decision makers, get phone numbers, and schedule appointments for presales meetings via the telephone.
• Use scripts to provide information about product’s features, prices etc. and present their benefits
• Ask pertinent questions to understand the customer’s requirements
• Make cold calls, answer phone calls from interested prospects and identify the customer's needs.
• Identify and outreach potential customers by researching about clients on the internet (yellow pages, social media…)
• Communicate with targets to decide whether to move them through the sales funnel.
• Reach out to leads (potential sales contacts) and nurture them into “opportunities.
• Apply various sales prospecting techniques, from making calls to sending direct mail, attending networking events, and connecting on social platforms like LinkedIn and social media.
• Do the initial contact with a lead and use our CRM platform to register the information about the lead into the pipeline
• Answer incoming calls from prospective customers
• Persuade the customer to accept the initial meeting by demonstrating how our product meet their needs
• Record the customer’s personal information accurately in a computer system
• Deal with complaints or doubts to safeguard the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and record useful information

Job Requirements

• Proven experience as telemarketer or similar sales/customer service role
• Proven track record of successfully meeting sales quotas preferably over the phone
• Working knowledge of relevant computer programs (e.g. CRM software , and ERP)
• Excellent communication and presentation skills
• Proficient in English
• Skilled in negotiation and dealing with complaints
• Persistent and results-oriented
• Patient and able to handle customer rejection