Technical Account Manager

Responsibilities:

• Increasing sales and winning new business.
• Providing technical support to customers before and after-sales.
• Evaluating customer needs to suggest upgrades or additional features.
• Training customers to use their products.
• Answering product-related queries in a timely manner.
• Maintaining customer relationships and ensuring customer satisfaction.
• Providing reports to developers and stakeholders on product performance.
• Ensuring deliveries arrive on time and in a good condition.
• Tracking account metrics.