Main duties:
Guest Services
- Be the expert: Explain game operation or rules to guests and motivate them to play.
- Ensure all guests are greeted enthusiastically and all your team interact with guests positively and professionally.
- Fills and sends all complaints related to the daily problems happened with guests and send it to the Supervisor and/or FM for Action.
- Assist with the guest service exit-interview process as required and provide immediate associates with positive and negative feedback as a result of the interviews and correct any deficiencies immediately.
Staffing
- Prepares the weekly schedule & Section rotation of employees send it for the Supervisor on shift for approval.
- Leads, manages & coaches all team members.
- Follows up concerning the induction program of new joiners and provides feedbacks accordingly.
- Supports all staff during rush hours.
Operations
- Be a promoter: promote marketing tools, packages and Cosmocity® features.
- Fills the Daily Log book and End of day report & share it with the Supervisor and FM.
- In charge of filling the opening & closing procedures checklist to make sure that the floor is ready to host guests.
- Prepares the Fond de Caisse and new cards before shift.
- In charge of filling tickets, refiling Merchandisers machines, taking weekly counters and finalizing all the transfers.
- In charge of closing procedures & follow up regarding checklist.
- In Charge of retrieving & preparing the transaction report and assure toexecute a reconciliation between system and cash money report on count.
- Assist the line manager in ensuring that your team follows the Cosmocity® Operations and Personnel Manuals.
- Understand the fundamental principles of Cosmofun’s Quality Policy and implement them for conformity to ISO 9001:2015 and ISO 45001:2018 requirements.
- Committed to the principle of never-ending improvement in product quality, reliability and guest service excellence.
- Should be able to handle minor technical issues related to the machines.
- Should be able to handle minor incidents and report to the supervisor on duty.
- Should be aware of the Evacuation plan as per facility manual and Mall/Shopping Centre instructions.
- Ensure stores compliance, including effective systems for: First aid; PPE; hazardous systems and dangerous good management; licensing; induction support; support training needs development, reviews and planning.
Facility Maintenance
- Ensure that all equipment is in excellent condition and notify management immediately of any deficiencies.
- Follow up on maintenance of the games and the game area.
- Perform minor repairs on various machines.
Financial
Identify and communicate any accounting related issues to line manager promptly.
- Count money in cash drawer at the beginning of shifts to ensure that amounts are correct and assist in Bank deposit.
- Receiving & validating payment (cash, check, credit cards, vouchers, receipt, refund, credits….)
- Receives the daily cash out from Cashiers & prepares the report and share with the Supervisor and FM.
Job Requirements
Critical Competencies
- Strong communication and interpersonal skills
- Problem solving skills & decisions making skills
- Detail oriented
- Has the ability to multitask and manage time effectively
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Relevant Experience
- Education: Bachelor degree in BA or Technical degree in hospitality management or related field.
- Related Work Experience: Minimum 2 years of experience
- Language Skills: Strong command of English - Arabic languages