Job Description
- Validate all documents processed on the application during courier's submission.
- Check & Review all orders for couriers to maintain a smooth bonus application.
- Responsible to coach, training, documenting all the training processes for the couriers.
- Monitor the activity level of couriers through incentives by designing different schemes on regular basis to make sure that we are maintaining a healthy supply during the time of need and measuring the impact and growth achieved through those schemes.
- Coordinate with the finance department and the bank to ensure that couriers receive the right amount of incentives.
- Build up activities and engagements to understand courier behavior and how our brand is perceived.
- Monitor the quality standards of MRSOOL and ensure that all tickets are closed efficiently and effectively.
- Hire new suppliers/ambassadors, track suppliers' performance and react upon it, couriers Hijacking, deal with social media leads.
- Assess suppliers/ambassador incentive scheme, propose a new incentive scheme when needed, propose a rewarding program for suppliers when needed.
- Prepare couriers' payment sheet twice a week and sent it to the Finance team, settle couriers' accounts who pay their due payments, troubleshoot couriers’ payments through their CIB wallet.
- Analyze couriers' performance, set plans to raise courier’s performance, track daily supply figures.
- Analyze couriers' churn rate and set plans to reduce it.
- Maintain all related tasks assigned by the direct manager.
Job Requirements
Requirements:
Minimum Qualifications:Bachelor's Degree in any related discipline.
Required competences:
- Target driven and have good numerical and analytical skills with an excellent eye for detail working with qualitative and quantitative data.
- Very Good technical proficiency, literacy skills, and a competent computer user.
- Ability to get hands-on in a complex operational environment.
- Ability to manage multiple tasks and work to tight deadlines. Experience working within the technology industry/start-up environment is highly desirable
Language:Very Good English.
Minimum Experience:1-3 years of experience in delivery industries.