Student Counsellor

Job Description

About us:

Universal Education is an education agency established in 2016 providing students with study abroad options.

One of Universal Education’s most recent international initiatives involves the development of a network of International Colleges and Universities across the UK, USA and Australia. Universal Education aims to deliver world-leading study abroad services designed specifically to meet the needs of international students.

Universal Education seeks to appoint an experienced individual to the post of Student Counsellor, focusing on the Egyptian Market.

The role:

As part of its ambitious plans, Universal Education wishes to appoint a dynamic, target driven Student Counsellor, to support development within the Egyptian market. With a good understanding of international recruitment within the education sector you will be able to demonstrate an awareness of the Egyptian market. You will require excellent organisational skills and be a self-starter with experience of working internationally. The post involves travel of up to 16 weeks per year throughout Egypt and abroad and includes exhibitions, open days, seminars and meetings with educational organisations and sponsorship bodies. The successful candidate will ideally have experience of travelling and building relationships in Egypt and will be confident and dynamic enough to travel independently throughout the Egypt.

Main responsibilities

Amongst other duties, the candidate will be responsible for:

• Driving sales opportunities with educational institutions, students, parents and sponsors, to achieve challenging team targets for UK, Australian and US colleges and universities in line with each country’s compliance requirements
• Through student counselling and product promotion, influencing and converting student opportunities from new lead to deposit paid status
• Providing industry-leading customer service and respond to all enquiries within 24 hours
• Promoting Universal Education on an on-going basis to generate new leads in market through a variety of channels
• Developing a strong working relationship with the international partner universities and create opportunities for joint activities
• Ensuring our educational organisations and institutions are given comprehensive product training and represent Universal Education in line with compliance regulations
• In liaison with the Marketing and Content team, developing market-specific collateral to support sales and recruitment in the Egyptian market
• Monitoring competitor development and market trends and using it to influence and adapt (where appropriate) market strategy
• Providing promotional and logistical support to international partner universities as required for incoming visits
• Maintaining the Customer Relationship Management (CRM) database and recording all activities and contacts with students, parents and educational institutes
• Maintaining a good standard of administration and preparation for events and activities
• Any other activities as required by the Director

Reporting responsibilities

The Student Counsellor reports directly to the Director

Essential skills:

• Fluent spoken Arabic and English
• Results orientated, ambitious and highly motivated
• Excellent oral and written communication skills and the ability to engage confidently with a wide range of audiences
• Strong organisational, planning and interpersonal skills
• Ability to work under pressure, to deadline and within budget, to meet challenging targets
• Strong attention to detail
• Experience of sales or marketing
• Experience of working to and meeting targets
• University level education
• A passion for working in Egypt
• Willing to travel overseas independently and to work irregular hours when required
• Ability to think creatively and turn problems into solutions or opportunities
• The ability to adapt positively and quickly to changing environments and priorities
• IT literate