Social Media Moderator

Job Description

• Manage of a social media platforms including posting and monitoring content.
• Maintain the Moderation Guidelines and ensure they are up to date.
• Engage personally via company platforms to enhance the overall image of the company through direct personal engagement with the customers.
• Execution of Social Media Campaigns.
• Compose content for social media messages.
• Review and moderate all user-generated content and user profileswithin forums, comments, images, videos and audio, liaising with operations and accounts team.
• Integration with internal teams and project management as needed.
• Assist team in identifying trends, best practices and new developments within social media.
• Processing emails, inquiriesand complaints, escalating when necessary.
• Manage the banned user process, and track and remove previously banned users.
• Produce reports on relevant moderation statistics, issues and outcomes when needed.
• Regularly feedback insights gained from community moderation into the accounts team
• Monitor all industry and company information and news to anticipate potential issues.

Job Requirements

• 1 to 3 years of experience in the same job.
• Bachelor’s Degree.
• Able to work in morning and night shifts as required.
• Males or Females.