Service Coordinator

• Planning and overseeing the transfer of key information necessary for the support, operation and acceptance of solutions deployed into delivery. This includes operational readiness, support documentation and acceptance checklists.
  
• Ensure service transition is planned and executed to schedule, scope and budget.
  
• Coordinating implementation activities for cross functional teams, providing effective team leadership, including information flow to and from operations during the Transition.
  
• Assess, analyze, develop, document and implement changes based on requests for change
  
• Liaise with internal resources, third party vendors for resource opportunities to fulfill the objective.
  
• Promotes awareness of transition planning and support process and strategy to internal stakeholders
  

• Create onboarding Presentation in PowerPoint with new client details and save in SharePoint
  
• Create engineer tracker to track HR activities and engineer onboarding and save in SharePoint
  
• Onboarding for new engineers at least 2 weeks before go live date (Use the Presentation to onboard)
  
• Recruitment for Resident engineers
  
• Recruitment - Dispatch engineers and Back-up - Partners
  
• Dispatch engineers (Excis employed engineer but works on different projects / clients)
  
• Prepare for daily update meetings with client
  
• Back-up engineers for when your engineers are sick or on leave (schedule to be updated in SharePoint)
  
• Excis email address creation and HR number
  
• Training for engineer on Ticket systems
  
• Training for engineers on Humanity / receipt bank
  
• Onsite training for engineers to be arranged with client - site processes / health and safety
  
• Site badges / access to be arranged for engineers
  
• Client admin accounts and ticket system accounts to be created for engineers
  
• Daily follow up with engineers - while doing KT (Knowledge transfer)
  
• Tracking transition resource expediture
  

Requirements

• The ideal candidate will be educated with high school, preferably with Project/Business administration qualification.
  
• Min. 2yrs experience working within Project environment, utilizing the latest in telecommunications hardware, products and services.
  
• Knowledge of project management tools, such as Microsoft Project and Office.
  
• Strong experience in working on multiple project and project teams in multi-cultural environments.
  
• Ability to communicate well and professionally at all levels.
  
• Strong interpersonal and communication skills are required, as the job-holder will be required to interface with technical and non-technical staff, at all levels within the organization and externally.
  
• The jobholder must be a team player and be prepared to share knowledge and support with his/her peers.
  
• The jobholder must be a self-starter and be able to work with minimum supervision.
  
• Ideally, the jobholder will have some knowledge of services solutions for IT and networking infrastructure, Program Management, including commercial and financial awareness
  
• Occasional international travel will be required. The jobholder will have no issues or objections to occasional travel within the regions, as and when the need arises.
  
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