Service Center Manager- Automotive

Job Description

• Monitor all service center processes including workshop efficiency improvement, enhance Service quality, improve service centers CSI, and revenue targets achievement and measure all related KPIs
• Establish profit and customer satisfaction index targets and action plans
• Asses and report processes efficiency and areas for improvement.
• Suggest and plan for process improvement.
• Make periodic result reviews and demand forecasts
• Set and Implement action plans.
• Introduce and promote all service center activities.
• Develop and prepare all required reports and suggest new reports to monitor process.
• Support in setting annual budget, goals and objectives for each section and monitor the sections’ performance.
• Ensure that the team is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.
• Monitor and analyze industry trends and market changes.
• Research competition to identify threats and opportunities
• Suggest Business Plans for current and future projects and business opportunities
• Maintain high levels of cleanliness of workshop.
• Schedule and follow-up the equipment maintenance.
• Create carry over report daily with workshop sheet capacity.
• Control and monitor technicians during daily work with fair job distribution.
• Co-operate with technical & warranty department in troubleshooting and diagnosis.
• Fix it right first time with deep analysis on comeback job.
• Prepare workshop material, cost and timing estimates.
• Investigate mechanical failures or unexpected maintenance problems.
• Inspect and even test driving vehicles and checking for faults.
• Co-operate with training department to prepare the training plan for workshop staff.
• Any other duties within the nature of his qualifications, or such duties that become within the nature of his qualifications as a result of any training or qualification he has received by Nour Eldin Elsherif Group.