Senior SW Customer Support

Job Description

• Investigating and troubleshooting product or production issues.
• Performing analyses on software application functionality and suggesting improvements
• Ensuring effective front-end and back-end functionality of applications.
• Consulting with the software development team, internal users, and clients to improve application performance.
• Managing code migration across environments to ensure continued and synchronized functionality.
• Establishing the root causes of application errors.
• Keeping a record of configuration changes and scheduling application updates.
• Documenting processes and monitoring application performance metrics.
• Developing corrective actions, solutions, and improvements.
• Providing front-end support to CS Team and colleagues in other departments.

Job Requirements

• 4+ Years strong demonstrated experience in web development usingASP.NET, C# and MVC.
• Familiarity with Microsoft SQL Server
• Creating database schemes that represent and support business processes
• Experience working with JavaScript, JQuery and AJAX
• Experience with SOAP, WCF, XML, XSLT or Web Services
• HTML5 / CSS3 a huge plus
• Object-Oriented development experience required
• Ability to manipulate and analyze data using Microsoft Access, Excel, or other tools.
• Proficient understanding of code versioning tools.
• English is very good