Senior Help Desk Specialist

Job Description

• Maintain an accurate inventory of computer hardware and software that belongs to the Emaar Misr.
• Order parts, equipment software and supplies through warranty or purchase order agreements as needed or directed by IT management.
• Accept requests for assistance or problem reports from users.
• Obtain necessary information from users to adequately describe the request or problem report.
• Enter information into the problem tracking system.
• Directly respond to the request or problem if within own areas of expertise.
• Complete information on problem reports that were solved personally and close report in problem tracking system.
• Liaison with user to ensure that requests or problem reports have been satisfactorily handled.
• Maintains library of all implemented software and related licenses.

Job Requirements

Qualification:

• Bachelor’s degree in Computer Science/Computer Engineering or relevant.
• Strong adequate experience in a relevant industry or field.

Experience:

• From 3 to 5 years of experience as IT help desk.
• Adequate experience in a relevant industry or field.
• Previous experience in adhering to deadlines.
• Previous experience in being a multitasker in terms of dealing with different service requests.
• Experience working with IT Help Desk Ticketing System

Skills &Competencies:

• Full technical ability and proficiency with the relevant software and hardware.
• Ability to work independently whilst maintaining confidentiality.
• Extremely detail oriented and result-oriented
• Proven ability to effectively prioritize workflow.
• High standards of ethics and confidentiality to handle sensitive information.
• Fluency in English (written and verbal).
• Ability to integrate well into teams & work towards achieving team results.
• Ability to communicate and interact within departments to achieve the desired results.
• Shows continuous improvement by taking initiatives and accepting responsibilities.