Sales Manager "Customer Service"

Job Description

• Hire, onboard and train call center personnel.
• Coach call center staff through challenging customer service issues.
• Analyze call center data and prepare reports for upper management.
• Evaluate staff effectiveness and performance annually or on an at-need basis.
• Lead team meetings and give presentations to executives.
• Develop monthly, quarterly and annual call center goals and action plans.
• Prepare work schedules to ensure sufficient coverage.
• Create personnel and supply budgets for approval.
• Maintain a detailed understanding of existing sales processes and identify areas open to process improvement
• Implement new processes, educating sales operators and teams on how best to utilize new tools and methods
• Devise high-level sales strategies in response to emerging trends and opportunities
• Analyze market and sales data, delivering reports on your findings to other key decision-makers

Job Requirements

• Bachelor’s Degree
• 4+ years of managerial experience
• Customer service experience and Sales experience
• Motivated self-starter
• Excellent verbal communication skills