Retail Customer Service Executive

Job Description

• Attend to all walk in customers’ needs promptly
• Serve Walk-in customers and provide full information and advice.
• Manage and meet customer expectations
• Sustain high customer satisfactory service level
• Provide excellent customer service for cash clients as per Aramex CS standards
• Sell cash shipments.
• Attending to cash customers and fulfill their requirements, solve their problems, follow up their cases and update them.
• To contact four cash customers per day (leakage or none-active customers).
• Promote Aramex campaigns for customers
• Ensure outlet customer satisfaction at all times
• Handle relevant GCS cases, follow up and close all requests.
• Handle SRN for outbound team.
• Handle all passports cases by cash team and other teams.
• Handle all cash customers requesting various Aramex products
• Process and prepare cash shipments for shipping
• Handle all outstanding reports and close the related cases on daily basis.
• Close pending cases on a timely manner.
• Pass the outlet customer service audits.
• Adhere to company HSSE, compliance and sustainability corporate policies.
• Ensure timely resolution of customer complains to retain customers
• Ensure using the up to date cash rates.
• Contribute to meeting the annual/quarterly cash targets.

Job Requirements

• Bachelor's Degree Holder ( Business Administration or Equivalent )
• Fluent English & Arabic Language
• Excellent Communication Skills
• Excellent Problem Solving Skills
• Eager to Learn
• Team Player
• Customer Oriented
• 1-3 Years Experience in Customer Service Role
• Location: Alexandria
• Rotation shifts (Weekly Schedule) and there is a Uniform.