Receptionist

Job Description

Purpose

Handle front office reception and administration duties. Represent EFG Hermes and be a key interface for third parties.

Responsibilities

• Meet and greet visitors in a professional manner and direct them to their meeting.
• Answer telephone calls and direct them to the concerned employee. Deal with basic enquires and take messages.
• Maintain security by complying with procedures rules and regulations, and controlling access (scan visitors’ IDs and provide them with the visitor pass).
• Handle other office tasks, such as faxing or emailing and filing, as requested.
• Assist in business travel arrangements for the Marketing, Facilities, Administration, Legal, and IT departments in line with the firm’s travel and expense policies.
• Provide administrative support to the travel desk ensuring that travel orders are compliant with the company’s travel policy.
• Answer correspondence (fax, email courier parcels, etc.), Sort incoming mail, faxes, and courier deliveries for distribution.
• Ensure compliance in all applicable AML/CTF rules and regulations as required in the conduct of your role.
• Ensure timely completion of all relevant AML/CTF training provided by the Group.
• Ensure response to AML, CTF & sanctions inquiries in a timely manner.

Job Requirements

• Bachelor’s degree.
• 0 - 2 years’ experience in a similar role.
• Proficient in Microsoft Word and Excel.
• Good organisational skills.
• Can multi task and prioritize assignments and requests.
• Good command of the Arabic and English.
• Excellent communication skills (written, verbal and listening).
• Ability to build partnerships and work well in teams.
• Can identify problems and refer/escalate complex issues to a higher level.
• Ensure deliverable are always of a high quality.