Operations Executive - Quality Control

• Ensure following the operations process flow inside & outside the operations department
  
• Follow up with new merchants to be live
  
• Quality Calls for all running & new projects
  
• Follow up on issues regarding all projects to ensure all the issues are solved
  
• Contact the branch manager of merchants regarding all projects to solve clients complaint
  
• Escalate merchant s issues when needed
  
• Prepare hand over reports for all running 7 new projects
  
• Update merchant s database
  
• Creating new initiatives
  
• Sending confirmation emails to cascade for training function
  

Requirements

• Education: Bachelor Degree of any discipline
  
• Years of experience: 0-2 years of experience
  
• Very good command of written & Spoken English