Job Requirements
Minimum Education:Secondary School Diploma.
Preferred Education:Post-Secondary College education (Diploma/certificate) in IT or Network related field.
Technical Requirements include:
- Experience in Network in as a service(NAAS).
- MinimumCisco CCNA, Fortinet NSA 1, or equivalent industry experience.
- MinimumMCSA, or equivalent industry experience.
- Knowledge of RoutingLAN/WAN protocols.
- Knowledge of security incident management and devices(firewalls, IPS/IDS).
- Knowledge of common business applications(Exchange, Office365).
- Knowledge of Cloud Technologies(Azure).
SIP School Certified Associate (SSCA) or equivalent knowledge.
Mandatory Requirements:
- Fluent in both French and English[reading, writing, and spoken.
- Must have at least3-5 years’ experienceworking in a Network Operations Center (College or vocational training in I.T. fundamentals at a minimum).
- Must have at least3-5 years’ experiencesupporting Enterprise customers.
- Technical knowledge VOIP products and features.
- Demonstrated experience troubleshooting/resolving IT infrastructure incidents (network, Wi-Fi, WAN/LAN).
- Demonstrated experience working with Internet Service Providers (ISP) likeBell, Telus, Zayo, and Rogers outages.
- Understanding of ITIL best practices and SLA management.
- Demonstrated ability to stay calm in high-stress situations while communicating with colleagues, management, and customers.
- Excellent customer relations and communication skills.
- Experience working independently within a fast-paced environment.
- Ability to manage multiple tasks.
- Willing to work rotational shifts and/or static shifts – 24x7.
Nice to Have:
- 1-3 years’ experiencesupporting large multi-site environment over 25 customers and 500 devices.
- Exposure to an online ticketing system, such as Service Now, Heat/Ivanti.
- Exposure to Aruba, Zenoss, Solarwinds or other network monitoring systems (NMS).
- Experience with Teams administration and troubleshooting.