Moderator - Intern

Internship Description

Job Description:

• Maintain the Moderation Guidelines and ensure they are up to date Service Community Admin accounts, processing emails, and complaints, escalating when necessary.
• Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos, and audio, liaising with the Legal and Community team where required.
• Manage the banned user process, and track and remove previously banned users.
• Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate.
• Produce reports on relevant moderation statistics, issues, and outcomes.
• Regularly feedback insights gained from community moderation into the Social Media team.
• Monitor all industry and company information and news to anticipate potential issues.

Internship Requirements

• An eager desire to learn the business within an emerging, competitive, and rapidly growing industry.
• Good writing skills.
• Proactive and energetic.
• Good communication skills.
• Excellent Arabic and English writing skills.
• Excellent knowledge of Twitter, Facebook, Instagram.