Local Employees Benefits Supervisor

Job Description

• Process incoming & outgoing Medical & Life offer requests.
• Periodically review & audit all Medical & Life accounts including claims' reimbursements to clients.
• Provide the collection department with information about policy and endorsement receivables.
• Supervise necessary data entry in the company’s IT system & keeping Medical & Life records up to date.
• Review, investigate & correct inconsistencies and problems faced by the Employees Benefits Department.
• Determine proper handling of clients' accounts including offers, claims and all accounts enquiries.
• Provide regular weekly and monthly reports to Management.
• Prepare requested tailored reports at any time when needed.
• Manage department's staff & wok on their skills development.
• Cooperate with the technical department to resolve issues in an efficient & timely manner.
• Communicate with clients regarding their enquiries and problems to assure a swift and efficient problem solving process.
• Receive new business requests from the Sales Department & handle existing client’s inquiries (amendments, pre-authorizations & claims).
• Transfer and direct requests and inquiries to the relevant department or staff member & follow up on their performance until fulfilment.
• Escalate requests and unresolved issues to the designated department.
• Keep records of customers' inquiries, comments and complaints

Job Requirements

• The ability to make decisions
• The ability to meet tight deadlines
• Good interpersonal and communication skills
• Good English language command.
• Strong follow-up & customer focused approach
• Willingness to use own initiative
• Basic computer skills ( word, power point & excel)
• Problem analysis and problem-solving
• Stress tolerance