Live order Team lead

Job Description

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved

Job Requirements

• Graduate with a bachelor's degree .
• Excellent or fluent English speaker .
• Typing speed not less than 30 words per minute .
• Strong communication and handling skills .