Live Ops Specialist

Job Description

What We Are Looking For:

We are on the hunt for a proactive member who will be responsible of managing day-to-day operations of fleet roster on a daily basis, track and dispatch our supplier’s orders to make sure that orders are being completed on time.

location: Dokki

Your Day In a Nutshell Might Include:

• Manage day-to-day operations.
• Create and plan fleet roster on a daily basis to ensure maximum capacity per truck
• Track orders schedule and make sure that orders are being completed on time.
• Update slots plan and communicate with other departments to ensure the accuracy of vacant jobs available on daily basis.
• Dispatch supplier’s order and taking all actions related on Cartona dashboard or Supplier’s application.
• Track all item stocks and prices related to the supplier on regular basis.
• Reduce cancellation due to late delivery and following up with retailers.
• Achieve the target of productivity and SLA for the fleet set by Cartona.
• Coordinate with different departments to achieve optimal quality across the board.
• Facilitate good communication.
• Optimize operational processes and procedures for maximum efficiency while maintaining quality standards.
• Identify ways to improve customer experiences.
• Interact with customers if needed, answer questions, and resolve issues.
• Track and report operational performance.
• Assist with the implementation of new processes and procedures related to delivery fleet.
• Analyze the business needs and develop an improvement plan
• Provide recommendations and suggestions for improvements in any aspects relating to performance.

We Are Looking For You If:

• You have Strong phone contact handling skills and active listening.
• You have Very good communication and interpersonal abilities
• You are a Self-starter who loves to own things end-to-end.
• You are a Customer-Obsessed, Hyper-Organized, Creative, curious and Solutions-Oriented person.

Job Requirements

You Fit The Bill If:

• You have a bachelor degree in business administration or relevant field
• You have 1+ years of experience in a similar role.
• Someone who Can manage tasks and projects efficiently.

What’s in it for you:

• Career Growth through our learning and development programs.
• Lots of discounts in our Entertainment, Financial Support and Wellbeing programs.
• Family Care Program
• Flexible working hours.

What happens once you apply: