IT Help Desk Specialist

Job Description

• Responsible for providing the first level of resolution in troubleshooting network, hardware, and software issues.
• Responsible for providing on-time problem resolution.
• Ability to work with different levels of knowledge and diagnose different problems.
• Ability to identify the different problems which need escalation to different teams and follow up with them till resolution.
• Can work with different tasks smoothly and effectively.
• Responsible for dealing with different providers to report and follow up with them on any outage during working hours.
• Handle different requests using the ticket system or e-mail.
• Deliver the knowledge needed to the customers in a simple way

Job Requirements

• Bachelor’s degree in Computer Science or Engineering
• 1-2 years of experience in a similar position.
• Knowledge of Active Directory DNS DHCP
• Knowledge of Microsoft Infrastructure
• Understanding of Network fundamentals and protocols
• Basic coding and programming knowledge
• Excellent command of English.
• Strong troubleshooting and problem-solving skills.
• Flexible and can work under pressure.