IT Help Desk Specialist/ Engineer

Job Description

• Installing and configuring computer hardware, software, systems, networks, routers, DVRs, printers, networked copiers and scanners.
• Installing and configuring
  • Windows 7 and 10.
  • Antivirus.
  • Office 2007, 2010, 2013, 2016.
  • Outlook (Creating accounts, rules, maintaining and backups).
  • Graphics software (Photoshop, illustrator, AutoCAD ...)
• Monitoring and maintaining computer systems and networks.
• Ensure systems are kept up to date with patches and antivirus updates.
• Monitor and check backups and backup routines to provide security of the data held.
• Troubleshoot and resolve all technical problems related to network issues (LAN & WLAN) even over WAN.
• Troubleshoot and resolve all technical problems related to internet connections.
• Follow up with ISP for Network connectivity for all our sites to ensure network availability on 24/7 basis .
• Responding in a timely manner to service issues and requests.
• Follow up with customers to ensure issue has been resolved.
• Running reports to analyse common complains and problems
• Report, resolve or escalate problems and issues using central Helpdesk system according to IT SLA procedures.
• Work with Active Directory to build user network profiles, reset passwords, unlock accounts, etc.
• Create and detail trouble tickets and enter them into a database and correctly refer them to the appropriate team members.
• Follow standard help desk procedures in addition to log all help desk interactions.
• Responsible for ensuring the smooth day-to-day running of the IT Service Desk.

Job Requirements

• Proficiency in English
• Good understanding of computer systems, mobile devices and other tech products
• BSc/BA in IT, Computer Science or relevant field
• Proven experience as a help desk technician or other customer support role
• Males Only.
• Ability to work as a member of a diverse team.
• Bachelor degree (Preferably Bachelor of Computer Science).
• Ability to work under pressure
• 1 to 3 years of relevant work experience in the Information Technology area.